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:|: Booking :|:
Pricing :|: Payment :|:
Cancellation :|:
Insurance :|: Our Commitment
Bookings:
1.0 You can trust Asa Travel Pte. Ltd. to book your holiday through
our website
http://www.asamaldives.com We try to update the contents of this site
as accurate as possible; however, we strongly recommend that you clarify
all the matters by contacting our reservation staff, if a confirmation of
the contents of this site is necessary.
1.1 We carefully check the information provided by the resorts,
hotels and other sources to see whether it is correct. However, please
note that this information may have changes, if the managements decide to
maintain or improve their facilities. Safari tours, cruise itineraries may
change due to local conditions such as weather. If we are informed of any
long term changes, we will always advice you prior to your arrival.
1.2 We take the responsibility to make sure the holiday you book
through us, will be guaranteed and are of reasonable standard. Failure to
provide such services, due to direct result of breach of our contractual
duties in making arrangements to you, such cases we will bear
responsibility and you will be appropriately compensated. We will not
accept liability for the acts and omissions of our employees and
suppliers, whilst they are acting in the course of their employment to
provide any service or arrangement forming part of the holiday that you
have booked with us, including any claim involving, death, personal injury
or illness.
Pricing:
2.0 - Normally our prices include food and accommodation and return
transfers. Our quotations are based on full board, half board and bed &
breakfast accommodation and transfers are based on one way and return. Our
prices are based in United States Dollars or equivalent of International
currencies at the rate published by Maldives Monitory Authority.
2.1 All inclusive resorts may have other facilities and services
included in accommodation charges, which will be informed to you when
confirming reservation. Charges for any additional facilities requested by
you will be mentioned separately in the invoice. Normally charges for
other services, apart from accommodation, meals and return transfer, are
to be paid directly to hotel reception or where the services are been
provided to you.
2.2 PRICE GUARANTEE - No Surcharge Guarantee
Before you confirm a reservation we will forward you the accurate price of
your chosen holiday, including the cost of any other facilities you have
requested. Once you have accepted the price and the booking has been
confirmed, that price is fully guaranteed and will not be subject to any
surcharges or unknown charges. The price includes Asa Travels’ service
charges, Government taxes, visa fees, handling fees.
Payment:
3.0 Once you send us a booking request by filling ‘booking request
form’ or any other media, there-on we will forward you the break-down of
all the charges. You need to send the acceptance of these charges with in
2 days. Otherwise these rates may not be valid or this reservation may be
cancelled if there is no communication from your side.
3.1 Your booking request cannot be confirmed by us, unless we
receive the payment. The full payment against the Invoice has to be
settled before 45 days of arrival. For bookings with in 45 days of arrival
need to pay immediately by credit card.
3.2 Once you send us a booking request by filling ‘booking request
form’ or any other media, there-on we will forward you the break-down of
all the charges. And once we receive your confirmation for the breakdown
of all the charges, we will reserve your accommodation, passing you the
pro-forma invoice for payment. We can reserve your accommodation for 15
days for bookings made before 45 days of arrival and only 48 hours for
reservations made with in 45 days of arrival. To confirm this reservation
you need to settle the payment during this period. This period will be
effective from the time we mail you the pro-forma Invoice. Normally you
will receive the pro-forma invoice with in 24 hours from the moment you
sent the acceptance of ‘the break down of all the charges’. Failure to
receive the payment during this period may result in cancellation of your
reservation.
3.3 We will need an advance payment in order to confirm your
reservation. You need to send at least 50% of the total amount to confirm
the bookings made long time in advance (before 45 days of arrival) These
bookings will need full payment, to be settled, 30 days before your
arrival. For bookings made less than 45 days of arrival, the payment
should be made immediately and we can only accept Credit Card payments for
these bookings.
3.4 You can either pay by credit card or you can Wire Transfer the
total amount to our account.
3.5 We accept only Visa and Master cards.
3.6 Paying by credit card
We currently accept off line payments, as this is safeer way to pass your
credit card information. We will pass you the credit card debit form (CCDF)
to be filled by you, and once we receives the CCDF by fax, we will debit
your card for the Total Value, and in return we will confirm your
reservation and issue a holiday voucher.
3.7 Paying by Wire Transfer
In the invoice we send you, our Bank account details are mentioned for
you to transfer the amount. We will have to receive the funds in our
account to believe that you have made the payment.
Cancellation:
4.0 Changes due to circumstances beyond our control
We will not be liable to pay any compensation if we are forced to cancel
or in any way change your holiday as a result of situations outside our
control which neither we nor our suppliers could foresee or forestall even
with all due care. For example technical problems with transport, changes
imposed by rescheduling or cancellation of flights by an airline or main
charter, the alteration of the airline or aircraft type, war or threat of
war, civil strife, industrial disputes, natural disaster, bad weather,
terrorist activity.
4.1 If we change your holiday accommodation
We do not control the day-to-day management of your accommodation, and in
exceptional cases it is possible that we may be advised that the reserved
accommodation is not available. If this happens before your departure or
on arrival in resort we will endeavor to provide accommodation of at least
the same standard in the same resort area. If only accommodation of a
lower standard is available we will refund the difference of the price
between the accommodation booked and that available.
4.2 If we cancel your holiday
We reserve the right in any circumstances to cancel your holiday for any
reason. However we will not cancel your holiday within 30 days of
departure unless it is for a reason outside our control (see changes due
to circumstances beyond our control). If we have to cancel your holiday we
will offer you:- 1. An alternative holiday of comparable type, though if
the alternative offered is at additional cost, the difference will be
payable by you, or 2. A full refund of all monies paid. The above offers
will not apply where the cancellation by us arises out of non-payment or
late payment on any part of the cost of your holiday, or for alterations
requested by you within 30 days of arrival, when cancellation charges will
apply. To be referred and linked to cancellation policy.
4.3 Cancellation by you
We will accept any confirmed cancellation of a reservation. Such a
cancellation is effective on the day received by us. The client will be
notified of the acceptance of the cancellation and will be liable to the
following charges: |
